I blogged about my frustration towards Globe Telecom’s recontracting process yesterday. I’ve thought of not sharing it to the public anymore but I just can’t stand false hopes. I also tweeted about it wishing that Dale was still alive because I know he will definitely give a helping hand. I tagged Glenn Ong, the Globe Community Manager on that tweet hoping that he would do something about it. He advised me to email him the summary of what happened. He assured me that it will be addressed.
At around 4:30PM, I received a call from Kim G., apologizing for the inconvenience. I patiently shared with her how frustrated I was and she told me that they were already working on it. I won’t mention the resolution anymore as it may be confidential but at least I was pacified by what she had shared. After a little more than an hour, she called again and happily shared that the unit is available for pick-up.
Am I asking too much? I don’t think so. Am I demanding? Yes I am demanding because it was a verbal agreement. Perhaps Globe needs to hire Six Sigma Black Belts for continuous improvement. Haha! As I have mentioned before, I believe that Globe really pushes itself to be of service to others. It continuously improves it services that’s why I have decided to stick with them. They just need to iron a lot of things out on their end. And yesterday, I was happy that Glenn and Kim took the responsibility of making my day Wonderful!
I’ll end this with a note that Glenn tweeted yesterday:
Last February 20, I called Globe Telecom’s Loyalty/Recontracting/Retention Department to finally renew my contract for 24 more months under the Plan 1799. The female representative I spoke with offered a Silver 128GB iPhone 6 with a Php20,400 cash-out. I initially asked if there’s 64GB available and she mentioned that only the 128GB has the stocks.
After confirming, she said that the date of pick-up will be today, February 27 in Globe Store Trinoma. She advised me that Trinoma will inform me on what time I have to go there. I asked if it’s already sure and she said Yes, since she mentioned that once she processed the recontracting offer, there’ll be no cancellation anymore. I agreed considering she confirmed that there’s a stock.
I checked the Globe Community forum and other online forums and saw that there were a lot of complaints about your process. Some took months before they got the unit, some still haven’t received their iPhone reservation. Last night, I called the hotline again to follow it up since no one updated me yet. Dale/Dave Escobar took the call and informed me that there was no unit coming today since it was “UNSERVED” by the QA. I was surprised because the previous representative already confirmed it last Friday.
I told D. Escobar to inform the specific department responsible in releasing the unit to call me and give me an explanation about this mess. I also told him to coordinate with their warehouse to send an iPhone unit to Trinoma today to prioritize my reservation. Or better yet, I’ll pick it up in Globe Store in UP Technohub. Globe offers devices to New Subscribers but I think they should give priority to those who have been Loyal to the brand.
It is an agreement between me and Globe and excuses of irresponsibility and incompetence are unacceptable. I was actually planning to completely switch to Smart Communications prior to the recontracting, but I have decided to stick with Globe believing that the concerns are being address but this incident made me think twice again.
Last year, I blogged about my plans not to sell the Fujifilm X100S anymore and just be contented with it despite my eagerness to fund and buy a Fujifilm X-T1. I brought it when I went to a month-long business trip in Cebu but guess what, I forgot to bring the battery charger! I only got to use it for quite some time when I had decided to order a Fujifilm X-E2. I really have a low E.Q.
After two weeks of calling the camera store to follow-up on my order, the camera kit arrived last January 22 and I was very happy purchasing my first interchangeable lens camera from Fujifilm! The good reviews made me settle for this instead of spending another Php40,000 for the X-T1. Besides, they both have the same sensor and I won’t use it for professional purposes anyway so it’s very impractical to spend that much.
But after three weeks, I had decided to post it for selling. I’m that fickle-minded. Don’t get me wrong, the Fuji X-E2 is a great camera; it’s light and cersatile but I realized that I just have to settle for a compact camera. I’m a commuter and I really don’t bring it with me daily. I use my iPhone 5S more than my Fuji. Maybe after selling it, I would go for the Fujifilm X30 or the Panasonic LX100 since the former has a very small sensor. I’m still unsure.
I like to have the Fujinon XF 23mm which has the same focal length as the X100S but has a faster aperture of f/1.4! But since I don’t have the funds, I may have to settle to the Fujinon XF 35mm f/1.4 lens. Recently, I’ve been trying to shoot 35mm on my kit lens so I’ll get to have a feel of what it’s like to shoot with that focal length.
I think I need some psychiatric help.
2014 had been generally a good year for me. I was able to learn new things about photography like tricks in iPhoneography. Thanks to passionate mobile photographers who are so generous to share their knowledge, unlike others who will push you to pay just for you to subscribe to their private videos. You know who they are, but in all fairness to them, they also spend time and money to produce those. But still, there are hundreds of videos available on YouTube and thousands of articles and blogs about photography.
I also became closer to my friends at work. We breathe the same air. Haha enough for that.
I won a smartphone from my network provider during their event last August, but my disappointment stays as their loyalty offer still remains unacceptable. Right now, the Samsung Galaxy S5 is being used by my mom. And I also won Php8,000.00 at a Bingo game during our Christmas party. Haha! Lucky!
My last purchase was the Sony Xperia Z3 two days before Christmas. I was impressed with the battery life and camera as marketed by Sony that’s why I bought it. But I’m somehow unsatisfied, I’ll blog about it.
And lately, I’ve been thinking about selling my two cameras: the Fujifilm X100S and the Sony A6000 with 16-50mm kit lens and a 55-210mm lens, just because I want to buy a Fujifilm X-T1.
Love life has been elusive, but I’m not complaining. Haha! I’m not even looking for one.
So for 2015, I’m looking forward to a major change. I won’t go into details but I already have a plan for my photography hobby, career and travel.